Agents for every employee

Empowering individuals to

achieve peak productivity

1

Agents for every workflow

Running your business with

grounded agentic systems

2

Agents for security

Advancing security

from alerts to action

4

3 Agents for your customers

Delighting customers with

concierge-like experiences

5 Agents for scale

Upskilling talent will be the

ultimate driver of business value

为每位员工配备智能助手
赋能个体实现巅峰生产力

1

为每项工作流程配备智能助手
以可靠的智能系统驱动业务运营

2

为安全防护配备智能助手
将安全防护从警报升级为行动

4

3 为您的客户配备智能助手
提供礼宾级体验取悦客户

5 为规模化发展配备智能助手
人才技能提升将成为商业价值的终极驱动力

While headlines focus on the distant future of Artificial General Intelligence (AGI), the decisive shift for business is happening right now. That shift is agentic AI. This is AI that moves beyond answering questions to understanding a goal, making a plan, and taking actions across applications to achieve it with extensive human guidance and oversight. 

Due to this capability, AI is one of the first technologies that applies to every single person, in both our personal and professional lives. Its power lies in its ability to augment human capacity with better recall, faster data processing, and enhanced reasoning across the back office, front office, and corner office. Achieving this, however, depends on ensuring widespread access, necessary skills development, and broad participation for everyone. 

In this report, we explore five key AI agent trends shaping business in 2026. Unlocking the value of these trends requires more than simply adopting new tools. It also demands that leaders question old assumptions and drive the cultural change necessary to thrive in this new, agentic AI era. 

尽管头条新闻聚焦于人工通用智能（AGI）的遥远未来，但商业领域决定性的转变正在当下发生。这一转变就是代理型AI——这类AI不仅能回答问题，更能理解目标、制定计划，并在广泛的人类指导和监督下跨应用程序执行行动以实现目标。

正是这种能力，使得AI成为首个同时渗透个人生活与职业领域的普适性技术。其核心优势在于通过更强的记忆能力、更快的数据处理速度，以及贯穿后台部门、前台业务和高管决策的增强推理能力，来扩展人类潜能。但要实现这一点，必须确保技术普及、技能培养和全民广泛参与。

本报告揭示了将塑造2026年商业格局的五大代理型AI趋势。要释放这些趋势的价值，仅采用新工具远远不够，还需要领导者颠覆传统认知，推动文化变革，方能在这个全新的代理型AI时代蓬勃发展。

https://services.google.com/fh/files/misc/google_cloud_roi_of_ai_2025.pdf

Establish goals 

Figure out what is most important and what you can actually measure. For example, perhaps your business goal is 100% AI tool adoption within your organization. So, every team member would use a Gemini Enterprise agent at some point in their workflow— assisting them with increased recall, faster processing, or enhanced reasoning—making the flow better than what they could have done on their own. Make sure your specific business goal aligns to the bigger picture of what the organization needs—and that it’s measurable. 

Secure sponsorship 

Gathering a team together ensures that there is constant communication and momentum around your AI initiative. A good place to start is with a team of three primary stakeholders: an executive sponsor, the groundswell lead, and the AI accelerator. Let’s break these roles down. 

The executive sponsor provides the necessary funding, high-level backing, and consistent messaging on AI’s importance. 

The groundswell lead acts as the “AI megaphone” by managing grassroots campaigns, generating excitement, and collecting employee ideas. 

The AI accelerator is the technical expert responsible for transforming those prioritized ideas into functional solutions. 

This structure ensures the program has the support to be funded, the momentum to engage employees, and the technical capability to deliver tangible AI tools. 

Sustain momentum and reward innovation 

To sustain engagement, the program should use a layered strategy centered on interactive platforms and consistent communication. Think of the program as a “digital hub” featuring a gamified idea exchange with a leaderboard to continuously collect and reward AI use cases and new ideas. Peer-to-peer knowledge should be highlighted in a way that showcases successful AI applications across various roles. 

Maintain momentum through regular, multichannel communication, including weekly executive emails, content for all team meetings, and a quarterly awards program to recognize and reward top innovators. 

Integrate AI into daily workflows 

Keep the AI education going and tap into your team’s collective genius by hosting internal hackathons where small teams compete to develop and pitch innovative AI solutions. Winning concepts could even be integrated into the official program. 

Consider hosting Field Days, which are structured, challenge-based events that encourage teams to practice using the new custom AI tools and other innovations in a collaborative, practical setting. These can be both in-person and virtual. 

Prepare for increasing risks with trusted frameworks 

As agent-accelerated cyber security risks become ever more sophisticated, security becomes everyone’s responsibility. It’s critical to ensure that employees understand their role—including training on what data can (and cannot) be used in AI tools, and how to recognize sophisticated threats like social engineering that uses AI.